PRIVACY POLICY - LUXE PROPERTY SOLUTIONS LTD.
Last Updated: June 22nd, 2025
Introduction
Protecting your private information is our highest priority. This Privacy Policy applies to LUXE PROPERTY SOLUTIONS LTD., a corporation incorporated under the laws of Alberta, Canada (Business Number: 720933217), and explains what personal information we collect, how we use it, what we don't do with it, and how we keep it safe — and how you can manage your consent or restrict data collection and processing.
For the purposes of this Privacy Policy, unless otherwise noted, all references to "website,"
"platform," or "services" include our primary website at https://luxepropertysolutions.online and all related property solutions services, client portals, and communication channels operated by LUXE PROPERTY SOLUTIONS LTD.
Our website and services are designed to provide comprehensive property solutions including real estate consultation, investment advisory, property management services, and market analysis. By using our services or website, you consent to the data practices described in this Privacy Policy.
Information We Collect
Personal Information Collection
We collect personal information that you voluntarily provide to us when you engage our property solutions services, including but not limited to:
Contact Information:
•Full name and preferred name
•Email address and phone number
•Mailing address and property addresses
•Emergency contact information
Property and Financial Information:
•Property preferences and investment criteria
•Financial qualifications and pre-approval status
•Current property ownership details
•Investment objectives and risk tolerance
•Budget ranges and financing preferences
Service-Related Information:
•Consultation requests and appointment scheduling
•Property viewing history and preferences
•Communication preferences (SMS, email, phone)
•Service feedback and testimonials
Website and Communication Data:
•Website visitation behavior and page interactions
•Engagement with us via phone, email, SMS, or webchat
•Preferences stored in browser cookies
•Form submissions and inquiry details
•Response to marketing communications
Automatically Collected Information
Information about your device and website usage may be automatically collected, including:
•IP address and geographic location
•Browser type and version
•Device type and operating system
•Access times and referring website addresses
•Pages visited and time spent on our website
•Search terms used on our website
This information is used to operate our services, maintain service quality, improve user experience, and provide general statistics regarding website usage.
How We Use Your Information
Primary Service Delivery
We collect and use your personal information to:
Property Solutions Services:
•Provide personalized property consultation and advisory services
•Match you with suitable properties based on your criteria
•Facilitate property viewings and transaction processes
•Deliver market analysis and investment recommendations
•Manage ongoing client relationships and service delivery
Communication and Support:
•Respond to your inquiries and service requests
•Send appointment confirmations and reminders
•Provide account updates and transaction status information
•Deliver requested property information and market updates
•Offer customer support and technical assistance
Business Operations:
•Process service agreements and maintain client records
•Conduct internal business analysis and service improvement
•Comply with legal and regulatory requirements
•Maintain accurate financial and business records
Marketing and Promotional Communications
With your explicit consent, we may use your information to:
•Inform you of new properties matching your criteria
•Send exclusive investment opportunities and market insights
•Provide educational content about real estate and investments
•Invite you to special events and property previews
•Share company updates and service enhancements
You can opt-out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
Information Sharing and Disclosure
Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in delivering our services, including:
Real Estate Professionals:
•Licensed real estate agents and brokers
•Property appraisers and home inspectors
•Real estate lawyers and notaries
•Mortgage brokers and financial advisors
Business Service Providers:
•Technology platforms and software providers
•Communication and marketing service providers
•Data storage and security service providers
•Professional advisors (legal, accounting, consulting)
All third-party service providers are contractually required to:
•Use your information only for the specific services they provide to us
•Maintain the confidentiality and security of your information
•Comply with applicable privacy laws and regulations
•Return or destroy your information when services are completed
Legal and Regulatory Disclosure
We may disclose your personal information without notice if required to:
•Comply with legal process, court orders, or regulatory requirements
•Protect and defend our rights, property, or safety
•Protect the personal safety of our clients or the public
•Investigate potential fraud or security breaches
•Enforce our Terms and Conditions or service agreements
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred as part of the transaction, subject to the same privacy protections outlined in this policy.
Data Protection and Security
Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, use, or disclosure:
Technical Safeguards:
•SSL encryption for all data transmission
•Secure data storage with encryption at rest
•Regular security audits and vulnerability assessments
•Multi-factor authentication for system access
•Firewall protection and intrusion detection systems
Administrative Safeguards:
•Employee training on privacy and security protocols
•Access controls limiting data access to authorized personnel
•Regular review and updating of security policies
•Incident response procedures for security breaches
•Vendor management and third-party security assessments
Physical Safeguards:
•Secure office facilities with controlled access
•Locked storage for physical documents
•Secure disposal of sensitive documents
•Environmental controls for equipment protection
Data Retention
We retain your personal information only as long as necessary to:
•Provide ongoing services and maintain client relationships
•Comply with legal and regulatory requirements
•Resolve disputes and enforce agreements
•Maintain business records for operational purposes
When information is no longer needed, we securely delete or destroy it in accordance with our data retention policies and applicable laws.
Your Privacy Rights
Access and Control
You have the right to:
•Access and review your personal information in our possession
•Request corrections to inaccurate or incomplete information
•Update your communication preferences and consent settings
•Request deletion of your personal information (subject to legal requirements)
•Receive a copy of your personal information in a portable format
Communication Preferences
You can manage your communication preferences by:
•Using unsubscribe links in our email communications
•Replying "STOP" to SMS messages
•Updating preferences in your client portal
•Contacting us directly with specific requests
Consent Management
You can withdraw or modify your consent for:
•Marketing and promotional communications
•Non-essential data collection and processing
•Sharing information with specific third parties
•Use of cookies and tracking technologies
Cookies and Tracking Technologies
Cookie Usage
Our website uses cookies to enhance your browsing experience and provide personalized services:
Essential Cookies:
•Authentication and security cookies
•Session management cookies
•Load balancing and performance cookies
Functional Cookies:
•User preference and settings cookies
•Language and location cookies
•Accessibility feature cookies
Analytics Cookies:
•Website usage and performance analytics
•User behavior and interaction tracking
•Conversion and goal tracking
Marketing Cookies:
•Advertising personalization cookies
•Social media integration cookies
•Remarketing and retargeting cookies
You can control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality.
External Links and Third-Party Services
Our website may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
LUXE PROPERTY SOLUTIONS LTD. does not knowingly collect personal information from individuals under the age of 18. Our services are designed for adults who have the legal capacity to enter into real estate transactions. If we become aware that we have collected information from a minor, we will promptly delete such information.
International Data Transfers
Your personal information may be processed and stored in Canada or other jurisdictions where our service providers operate. We ensure that any international transfers comply with applicable privacy laws and include appropriate safeguards to protect your information.
Privacy Policy Updates
We reserve the right to update this Privacy Policy to reflect changes in our practices, services, or applicable laws. We will notify you of significant changes by:
•Sending notice to your primary email address
•Posting prominent notice on our website
•Updating the "Last Updated" date on this policy
Your continued use of our services after policy updates constitutes acceptance of the revised Privacy Policy.
Contact Information and Privacy Requests
For questions about this Privacy Policy or to exercise your privacy rights, please contact us:
LUXE PROPERTY SOLUTIONS LTD. Privacy Officer Email: [email protected] Phone: +1 231-888-7661 Website: https://luxepropertysolutions.online
Business Information: Business Number: 720933217 Jurisdiction: Alberta, Canada
Privacy Request Types:
•Access to personal information
•Correction of personal information
•Deletion of personal information
•Consent withdrawal or modification
•Data portability requests
•Privacy complaints or concerns
We will respond to privacy requests within 30 days of receipt and may require identity verification before processing requests.
Compliance and Regulatory Information
This Privacy Policy complies with applicable Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Alberta Personal Information Protection Act (PIPA). We are committed to maintaining the highest standards of privacy protection and regulatory compliance in all our business operations.